Terms & Policies
Enterprise Terms
PLEASE READ THESE ENTERPRISE TERMS (“TERMS”) CAREFULLY BEFORE USING THE SERVICES OFFERED BY SUPERMOVE, INC. (“SUPERMOVE”). BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH SUPERMOVE WHICH REFERENCE THESE TERMS (EACH, AN “ORDER FORM”), YOU (“CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS (TOGETHER WITH ALL ORDER FORMS, THE “AGREEMENT”) TO THE EXCLUSION OF ALL OTHER TERMS. IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.
1. Order Forms; Access to the Service.
Upon a mutual execution, each Order Form shall be incorporated into and form a part of the Agreement. For each Order Form, subject to Customer’s compliance with the terms and conditions of this Agreement (including any limitations and restrictions set forth on the applicable Order Form) Supermove grants Customer a nonexclusive, limited, personal, nonsublicensable, nontransferable right and license to internally access and use the Supermove product(s) and/or service(s) specified in such Order Form (collectively, the “Service,” or “Services”) during the applicable Order Form Term (as defined below) for the internal business purposes of Customer, only as provided herein and only in accordance with Supermove’s applicable official user documentation for such Service (the “Documentation”).
2. Implementation.
Supermove agrees to use reasonable commercial efforts to provide standard implementation assistance for the Service only if and to the extent such assistance is set forth on such Order Form (“Implementation Assistance”). If Supermove provides Implementation Assistance in excess of any agreed-upon hours estimate, or if Supermove otherwise provides additional services that have been expressly agreed upon in writing by Customer beyond those agreed in an Order Form, Customer will pay Supermove at its hourly rates for consultation as set forth at the date of this Agreement (unless reduced hereafter).
3. Service Updates.
From time to time, Supermove may provide upgrades, patches, enhancements, or fixes for the Services to its customers generally without additional charge (“Updates”), and such Updates will become part of the Services and subject to this Agreement; provided that Supermove shall have no obligation under this Agreement or otherwise to provide any such Updates. Customer understands that Supermove may cease supporting old versions or releases of the Services at any time in its sole discretion; provided that Supermove shall use commercially reasonable efforts to give Customer reasonable prior notice of any major changes; _provided further_ that if Supermove ceases support of the then current version or release being used by Customer then Customer may in its discretion (i) request to be upgraded to the most current version and release for the balance of the Term at no additional cost to Customer, which request, Supermove may not accept, or (ii) cease use of the Service and receive a prorated refund of any charges and fees paid.
4. Ownership; Feedback.
As between the parties, Supermove retains all right, title, and interest in and to the Services, and all software, products, works, and other intellectual property and moral rights related thereto or created, used, or provided by Supermove for the purposes of this Agreement, including any copies and derivative works of the foregoing. Any software which is distributed or otherwise provided to Customer hereunder (including without limitation any software identified on an Order Form) shall be deemed a part of the “Services” and subject to all of the terms and conditions of this Agreement. No rights or licenses are granted except as expressly and unambiguously set forth in this Agreement. Customer may (but is not obligated to) provide suggestions, comments or other feedback to Supermove with respect to the Service (“Feedback”). Feedback, even if designated as confidential by Customer, shall not create any confidentiality obligation for Supermove notwithstanding anything else. Supermove acknowledges and agrees that all Feedback is provided “AS IS” and without warranty of any kind. Customer shall, and hereby does, grant to Supermove a nonexclusive, worldwide, perpetual, irrevocable,
transferable, sublicensable, royalty-free, fully paid up license to use and exploit the Feedback for any purpose. Nothing in this Agreement will impair Supermove’s right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with any products, software or technologies that Customer may develop, produce, market, or distribute.
5. Fees; Payment.
Customer shall pay Supermove the fees for the Services as set forth in each applicable Order Form (“Fees”). Past-due invoices will accrue interest on any outstanding balance at the lesser of 0.5% per month or the maximum rate permitted by law. Customer is responsible for all taxes associated with the Services (excluding taxes based on Supermove’s net income). All Fees paid are non-refundable and not subject to set-off or deduction. If Customer exceeds any user, usage, or other quantitative limitations set forth in an Order Form, Supermove may invoice Customer for such excess usage at the rates specified in the applicable Order Form or, if no such rates are specified, at Supermove’s then-current standard rates. Any renewal of an Order Form will include applicable adjustments to Fees based on Customer’s actual usage or number of authorized users during the preceding term.
6. Restrictions.
Except as expressly set forth in this Agreement, Customer shall not (and shall not permit any third party to), directly or indirectly: (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Service (except to the extent applicable laws specifically prohibit such restriction); (ii) modify, translate, or create derivative works based on the Service; (iii) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Service; (iv) use the Service for the benefit of a third party;(v) remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof;(vi) use the Service to build an application or product that is competitive with any Supermove product or service; (vii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; or (viii) bypass any measures Supermove may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service). Customer is responsible for all of Customer’s activity in connection with the Service, including but not limited to uploading Customer Data (as defined below) onto the Service. Customer (a) shall use the Service in compliance with all applicable local, state, national and foreign laws, treaties and regulations in connection with Customer’s use of the Service (including those related to data privacy, international communications, export laws and the transmission of technical or personal data laws), and (b) shall not use the Service in a manner that violates any third party intellectual property, contractual or other proprietary rights.
7. Customer Data; Data Security.
For purposes of this Agreement, “Customer Data” shall mean any data, information or other material provided, uploaded, or submitted by Customer to the Service in the course of using the Service. Customer shall retain all right, title and interest in and to the Customer Data, including all intellectual property rights therein. Customer, not Supermove, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data. Supermove shall use commercially reasonable efforts to maintain the security and integrity of the Service and the Customer Data. Upon request by Customer, Supermove shall return Customer Data to Customer in the manner and format reasonably requested by Customer. Supermove is not responsible to Customer for unauthorized access to Customer Data or the unauthorized use of the Service unless such access is due to Supermove’s gross negligence or willful misconduct (for the purpose of clarification gross negligence includes the failure to have appropriate security and access controls in place consistent with industry standards). Customer is responsible for the use of the Service by any person to whom Customer has given access to the Service, even if Customer did not authorize such use. Customer agrees and acknowledges that Customer Data may be irretrievably deleted if Customer’s account is ninety (90) days or more delinquent and Customer has been notified of such in writing and has not materially cured the delinquency within ninety (90) days after receipt of such written notice. Notwithstanding anything to the contrary, Customer acknowledges and agrees that Supermove may only internally use and modify (but not disclose) Customer Data for the purposes of providing the Service to Customer. Supermove shall not, and shall not permit any of its vendors involved in the provision of Services features, to use or allow Customer Data to be used to train, develop, or improve artificial intelligence models other than the instance of the Artificial Intelligence tools used to support or service Customer. Supermove is responsible for ensuring that any Supermove personnel accessing Customer systems or Customer Data comply with the requirements of this section and further only access such systems or Customer Data as necessary to provide the Services. Supermove may not sell or otherwise monetize Customer Data in any manner, whether directly or indirectly, provided that a merger, consolidation or sale of substantially all of Supermove’s assets or business shall not be considered a sale or monetization of Customer Data. Any conflict between the terms of the Enterprise Agreement and the Privacy Policy shall be governed by the Enterprise Agreement.
8. Third Party Services.
Customer acknowledges and agrees that the Service may operate on, with or using application programming interfaces (APIs) and/or other services operated or provided by third parties (“Third Party Services”), including without limitation through integrations or connectors to such Third Party Services that are provided by Supermove. Supermove is not responsible for the operation of any Third Party Services nor the availability or operation of the Service to the extent such availability and operation is dependent upon Third Party Services. Customer is solely responsible for procuring any and all rights necessary for it to access Third Party Services (including any Customer Data or other information relating thereto) and for complying with any applicable terms or conditions thereof. Supermove does not make any representations or warranties with respect to Third Party Services or any third party providers. Any exchange of data or other interaction between Customer and a third party provider is solely between Customer and such third party provider and is governed by such third party’s terms and conditions. Google Workspace APIs are not used to develop, improve, or train generalized/non-personalized AI and/or ML models.
9. Term; Termination.
This Agreement shall commence upon the date of the first Order Form, and, unless earlier terminated in accordance herewith, shall last until the expiration of all Order Form Terms. For each Order Form, unless otherwise specified therein, the “Order Form Term” shall begin as of the effective date set forth on such Order Form, and unless earlier terminated as set forth herein, (x) shall continue for the initial term specified on such Order Form (the “Order Form Initial Term”), and (y) following the Order Form Initial Term, shall automatically renew for additional successive one-year periods (each, a “Order Form Renewal Term”) unless either party notifies the other party of such party’s intention not to renew no later than thirty (30) days prior to the expiration of the Order Form Initial Term or then-current Order Form Renewal Term, as applicable, or until a long term extension is agreed to by the parties. In the event of a material breach of this Agreement by either party, the non-breaching party may terminate this Agreement by providing written notice to the breaching party, provided that the breaching party does not materially cure such breach within thirty (30) days of receipt of such notice. Without limiting the foregoing, Supermove may suspend or limit Customer’s access to or use of the Service if (i) Customer’s account is more than sixty (60) days past due, or (ii) Customer’s use of the Service results in (or is reasonably likely to result in) damage to or material degradation of the Service which interferes with Supermove’s ability to provide access to the Service to other customers; provided that in the case of subsection (ii): (a) Supermove shall use reasonable good faith efforts to work with Customer to resolve or mitigate the damage or degradation in order to resolve the issue without resorting to suspension or limitation; (b) prior to any such suspension or limitation, Supermove shall use commercially reasonable efforts to provide notice to Customer describing the nature of the damage or degradation; and (c) Supermove shall reinstate Customer’s use of or access to the Service, as applicable, if Customer remediates the issue within thirty (30) days of receipt of such notice. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, accrued payment obligations, ownership provisions, warranty disclaimers, indemnity and limitations of liability. In the case of expiration or termination of this Agreement, upon request by Customer made before, or within ninety (90) days after, the effective date of expiration or termination, Supermove shall make available to Customer a complete download of all Customer Data in a file or database format in Supermove’s discretion.
10. Indemnification.
Each party (“Indemnitor”) shall defend, indemnify, and hold harmless the other party, its affiliates and each of its and its affiliates’ employees, contractors, directors, suppliers and representatives (collectively, the “Indemnitees”) from all liabilities, claims, and expenses paid or payable to an unaffiliated third party (including reasonable attorneys’ fees) (“Losses”), that arise from or relate to any claim that (i) the Customer Data or Customer’s use of the Service (in the case of Customer as Indemnitor), or (ii) the Service (in the case of Supermove as Indemnitor), infringes, violates, or misappropriates any third party intellectual property or proprietary right. Each Indemnitor’s indemnification obligations hereunder shall be conditioned upon the Indemnitee providing the Indemnitor with: (i) prompt written notice of any claim (provided that a failure to provide such notice shall only relieve the Indemnitor of its indemnity obligations if the Indemnitor is materially prejudiced); (ii) the option to assume sole control over the defense and settlement of any claim (provided that the Indemnitee may participate in such defense and settlement at its own expense); and (iii) reasonable information and assistance in connection with such defense and settlement (at the Indemnitor’s expense). The foregoing obligations of Supermove do not apply with respect to the Service or any information, technology, materials or data (or any portions or components of the foregoing) to the extent (i) not created or provided by Supermove (including without limitation any Customer Data), (ii) made in whole or in part in accordance to Customer specifications, (iii) modified after delivery by Supermove, (iv) combined with other products or materials not provided by Supermove (where the alleged Losses arise from or relate to such combination), (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) Customer’s use of the Service is not strictly in accordance herewith.
11. Disclaimer.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND ARE WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE, USAGE OF TRADE, OR COURSE OF DEALING, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
12. Limitation of Liability.
EXCEPT FOR THE PARTIES’ INDEMNIFICATION OBLIGATIONS AND FOR BREACH OF SECTION 7, IN NO EVENT SHALL EITHER PARTY, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT: (i) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, (ii) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (iii) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE FEES PAID (OR PAYABLE) BY CUSTOMER TO SUPERMOVE HEREUNDER IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO A CLAIM HEREUNDER.
13. Miscellaneous.
This Agreement represents the entire agreement between Customer and Supermove with respect to the subject matter hereof, and supersedes all prior or contemporaneous communications and proposals (whether oral, written or electronic) between Customer and Supermove with respect thereto. The Agreement shall be governed by and construed in accordance with the laws of the State of California, excluding its conflicts of law rules, and the parties consent to exclusive jurisdiction and venue in the state and federal courts located in San Francisco, California. All notices under this Agreement shall be in writing and shall be deemed to have been given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service, subject to evidence of receipt. Notices must be sent to the contacts for each party set forth on the Order Form. Either party may update its address set forth above by giving notice in accordance with this section. Except as otherwise provided herein, no modification or amendment of any provision of this Agreement shall be effective unless agreed by both parties in writing, and no waiver of any provision of this Agreement shall be effective unless in writing and signed by the waiving party. Except for payment obligations, neither party shall be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond such party’s reasonable control, including, without limitation, the elements: fire; flood; severe weather; earthquake; vandalism; accidents; sabotage; power failure; denial of service attacks or similar attacks; Internet failure; acts of God and the public enemy; acts of war; acts of terrorism; riots; civil or public disturbances; strikes lock-outs or labor disruptions; any laws, orders, rules, regulations, acts or restraints of any government or governmental body or authority, civil or military, including the orders and judgments of courts. Neither party may assign any of its rights or obligations hereunder without the other party’s consent; provided that (i) either party may assign all of its rights and obligations hereunder without such consent to a successor-in-interest in connection with a sale of substantially all of such party’s business relating to this Agreement, and (ii) Supermove may utilize subcontractors in the performance of all obligations hereunder. No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under this Agreement, the prevailing party shall be entitled to recover costs and attorneys’ fees. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable. The failure of either party to act with respect to a breach of this Agreement by the other party shall not constitute a waiver and shall not limit such party’s rights with respect to such breach or any subsequent breaches.
14. Marketing Terms
Upon explicit customer approval, Supermove obtains the ability to use customer as a reference for website & literature. This includes a willingness on behalf of the Customer to work on a mini-case study, which would require minimum time from the Customer. Further, Supermove may not use Customer name or trademarks for any marketing purposes without the express written approval of Customer.
15. Additional Terms
A. Standards
Supermove represents and warrants that:
it has the necessary experience and expertise to perform the services in a commercially reasonable manner to the generally adopted standards in the industry
the services shall be performed by individuals using commercially reasonable standards of conduct
it will comply with all laws applicable to its performance of the Services.
B. Service Level Agreements
Supermove will comply with the following service level agreement:
1. System Uptime
a. Supermove will ensure availability of the Service during Service Hours in accordance with this Section 15(B).
b. “Service Hours” means any and all time outside scheduled Maintenance.
c. “Maintenance” means scheduled unavailability of the Service.
d. “Service Downtime” means the time the Service is totally unavailable but excluding:
(i) scheduled Maintenance,
(ii) events of force majeure or that are otherwise outside of Supermove's control,
(iii) delays due to Customer’s breach of the Agreement or otherwise from the acts or inactions of Customer or any third party, and
(iv) delays or failure caused by Customer’s equipment, software or other technology or third party equipment, software or technology.
e. Availability will be calculated on a monthly basis and reported on a quarterly basis. It will be calculated as follows:
% Availability = (Service Hours – Service Downtime) / Service Hours × 100
f. The agreed % availability with full functionality that is guaranteed is 99.9%.
g. The period for carrying out scheduled Maintenance or other downtime shall be the **first Sunday of every month**, _provided that_ the period shall not occur between 8 AM to 10 PM ET.
h. Supermove will attempt to maximize actual availability even during the period for scheduled Maintenance.
i. In no event shall scheduled Maintenance, be it for a major release or others, exceed **six (6) hours per month** unless otherwise agreed between the parties.
2. Incident Resolution
a. “Incident Resolution Target” is calculated by priority and is as follows:
b. “Incident Resolution Target” is calculated by priority and is as follows:
c. Service levels set forth in this Section 15(B) are measured and reported monthly or as otherwise agreed upon by the parties. Supermove shall provide service level reports on the agreed reporting schedule. During the Order Form Initial Term there will be no service level penalties. However, if any Incident Resolution Target or the agreed % availability is not met for 2 consecutive months or 3 out of 5 months then Customer may immediately terminate the Agreement and no further fee payments will be due.
Privacy Policy
Supermove (“Company,” "we," "us," or "our") is committed to maintaining robust privacy protections for its users.
Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. For the purposes of this Privacy Policy, “Site” refers to the Company’s service which can be accessed at Supermove.com and through our web application at app.supermove.co in which users can view the website and subscribe to and use the “Service,” collectively the “Services.” The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of the Services. By accepting our Privacy Policy and Terms of Use (found here: supermove.com/terms-of-service), you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
I. INFORMATION WE COLLECT
We collect “Non-Personal Information” and “Personal Information.” We may collect "Sensitive Information," as set out below.
1. Non-Personal Information
Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.
2. Personal Information
Personal Information is information or an opinion, whether true or not and whether recorded in a material form or not, about you where you are identified or reasonably identifiable and includes:
- your name, email, phone number, business name and address, which you submit to us through the registration process at the Site;
- details about payments to you from us and from you to us, and other details of products and services you have purchased from us or we have purchased from you;
- information you provide to us when you participate in any interactive features, including surveys, feedback forms, contests, promotions, activities or events;
- your preferences in receiving marketing from us and our third parties, and your communication preferences;
- if we need to verify your identity (for example, because we have a legal obligation to do so), your government-issued identification and proof of address documents;
- if you access any software or websites we make available to you, details about your use of such platforms, which may include username and password details, your Internet Protocol (IP) address, your search queries, or browsing behavior (including through the use of cookies, tracking pixels, and other analytics tools); or
- where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorizations or licenses (if applicable).
We collect information related to your business for the purpose of carrying out the Services. This information includes, but is not limited to: shop name, shop address, tax rate, EPA rate, shop supplies rate, business website, labor rate, quote and invoice footer disclosures.
We also collect Personal Information of your customers and their vehicles, including, but not limited to: name, phone number, email address, referral source, address; year, make, model, and type of car or motorcycle, license plate, VIN, mileage, and repair information.
3. Sensitive Information
Sensitive Information is a subset of Personal Information that requires a higher level of protection under privacy law. This may include, for example, government-issued identification, financial account details, or precise location data.
We do not intentionally collect Sensitive Information unless it is necessary to provide our Services on behalf of our business customers or where you voluntarily provide it. We do not use or disclose Sensitive Information for any purpose other than to perform the Services or as otherwise permitted by law.
4. Information Collected via Technology
The following applies to all Supermove web and mobile applications including but not limited to: Supermove Crew App, Supermove
Estimator App, Supermove Office App, and Supermove AI Copilot. To activate the Service you do not need to submit any Personal Information other than your name and email address. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Services, we may automatically collect certain information provided to us by your browser or by our software application when you view or use the Services, such as the website you came from (known as the "referring URL"), the type of browser you use, a list of all other app packages installed on your device, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user's browser from our servers and are stored on the user's computer hard drive. Sending a cookie to a user's browser enables us to collect Non-Personal information about that user and keep a record of the user's preferences when utilizing our Services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Additionally, we may use Stripe or other third-party payment processors to process payments securely. These processors may use software development kits (SDKs) or similar tools that collect limited technical data—such as phone number, device identifier, or list of installed applications—to support secure payments and fraud prevention.
Geo-Location Information
We may request access or permission to and track location-based information from your mobile device, either continuously or while you
are using the application, to provide location-based services. If you wish to change our access or permissions, you may do so in your
device's settings. In some cases, the Company may utilize location services to collect anonymous GPS coordinates from the Company
tablets to detect if a device is in a vehicle or at rest.
5. Information You Provide by Registering for an Account
In addition to the information provided automatically by your browser when you visit the Site, to become a customer of the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your full name, phone number, email address, referral source, mailing address, and creating a username and password. By registering, you are authorizing us to collect, store, and use this information to create and manage your business account and provide the Services, in accordance with this Privacy Policy.
II. HOW WE USE AND SHARE INFORMATION
Except as otherwise stated in this Privacy Policy, we do not sell, rent, trade, or otherwise share your Personal Information for marketing purposes with third parties without your consent. We may share Personal Information with trusted vendors and service providers who perform services for the Company—such as hosting, analytics, marketing, communication, payment processing, or third-party integrations. These vendors may access Personal Information only as needed to perform their functions and must use it solely in accordance with our instructions and this Privacy Policy.
We use your Personal Information to contact and communicate with you about our Services, including support requests, account issues, or general inquiries; to send you offers, updates, or other information related to our Services (you may opt out at any time using the unsubscribe link in emails); to send you important account or transactional communications from which you cannot opt out; to maintain internal records and perform administrative, invoicing, and billing functions; to perform analytics, market research, and business development to operate, improve, and enhance our Services and related applications; to run promotions or offer additional benefits from time to time; and to consider your employment application, if you apply for a role with us.
We may also use or disclose your Personal Information to comply with our legal or regulatory obligations, or where required or authorized by law. In the event of a business transaction such as a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of that transaction. Any acquiring entity will remain bound by this Privacy Policy.
In general, we use Non-Personal Information to improve our Services and customize the user experience. We also aggregate Non-Personal Information to track trends and analyze usage patterns on the Site. This Privacy Policy does not restrict our use or disclosure of Non-Personal Information, and we may share such information with partners, advertisers, or other third parties at our discretion.
III. HOW WE PROTECT INFORMATION
We take reasonable steps to protect the security of your Personal Information and implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology.
Your account is protected by your password, and we encourage you to take precautions to keep your login information secure, such as not sharing your password and logging out of your account after use. While we strive to use commercially reasonable means to protect your Personal Information, no method of transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security. When Personal Information is no longer needed for the purpose for which it was collected, we may take steps to delete, destroy, or de-identify it in accordance with our data retention practices and applicable law.
IV. INTERNATIONAL DATA TRANSFERS
Supermove primarily stores and processes data in the United States. If you are located outside the United States (for example, in Canada), your Personal Information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. We take reasonable steps to ensure that any such transfers comply with applicable data protection laws and that your Personal Information remains protected through appropriate contractual or technical safeguards. Before transferring Personal Information internationally, we assess whether the information will continue to receive adequate protection in the destination location and implement contractual, technical, and organizational safeguards as appropriate.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
If you provide Personal Information to us, you understand we will collect, use, and disclose it in accordance with this Privacy Policy. You do not have to provide Personal Information; however, if you do not, it may affect our ability to work with you as a customer.
You may opt out of promotional emails at any time by using the unsubscribe link. We may still send administrative or transactional messages (for example, policy updates, account or service notices). You may request access to the Personal Information we hold about you. We may need to verify your identity and may decline or limit access where permitted by law. If we cannot provide access, we will tell you why and how to complain or appeal. You may also request that we correct Personal Information you believe is inaccurate or incomplete. We will take reasonable steps to update it, or explain why we cannot and how to complain or appeal.
To complain about our handling of Personal Information, contact us at support@supermove.com. We will investigate and respond in writing.
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including rights to access, delete, or correct your Personal Information. We do not sell or share Personal Information as defined under these laws. You may contact us at support@supermove.com
to exercise your rights.
VI. CUSTOMER DATA
”Customer Data” means all information processed or stored on the Service by Customer or on Customer’s behalf, as well as any
information derived from such information. Customer Data includes, without limitation:
1. information provided on the Service
2. information provided to Company by customer’s customers or other users or by other third parties;
3. and personally identifiable information from such customers, users, or other third parties.
Access, Use, & Legal Compulsion. Unless it receives Customer’s prior written consent, Company:
1. shall not access, process, or otherwise use Customer Data other than as necessary to facilitate the Services;
2. shall not give any of its employees access to Customer Data except to the extent that such individual needs access to facilitate
performance under this Agreement and is subject to a reasonable written nondisclosure agreement with Company protecting
such data, with terms reasonably consistent with those of this Section; and
3. shall not give any third party access to Customer Data. Notwithstanding the foregoing, Company may disclose Customer Data
as required by applicable law or by proper legal or governmental authority. Company shall give Customer prompt notice of any
such legal or governmental demand and reasonably cooperate with Customer in any effort to seek a protective order or
otherwise to contest such required disclosure, at Customer’s expense.
**Customer’s Rights.** Customer possesses and retains all right, title, and interest in and to Customer Data, and Company’s use and possession thereof is solely on Customer’s behalf. Any requests by individuals to access, correct, delete, or transfer Customer Data must be directed to the Customer, and Supermove will only act on such requests at the Customer’s instruction or as required by law.
VII. LINKS TO OTHER WEBSITES
As part of the Services, we may provide links to or compatibility with other websites or applications. However, we are not responsible for
the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to
information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party
website accessed by selecting a link on our Site or via our Services. To the extent that you access or use the Service through or on
another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
VIII. USE OF ARTIFICIAL INTELLIGENCE (AI)
We may use artificial intelligence and machine learning technologies, including third-party AI tools (“AI Technologies”), in our business operations and in providing our Services. We only use AI Technologies where legally permitted and necessary to deliver, maintain, or improve our Services.
We may use AI Technologies to analyze and process data, generate or enhance content, improve and optimize our Services, automate certain processes or communications, personalize user experiences, support quality assurance, and assist with customer service. This may include processing call transcripts and recordings through AI-powered tools to deliver our core Services.
Where we rely on third-party providers of AI Technologies, we take reasonable steps to ensure they handle Personal Information in accordance with applicable privacy laws, including through contractual obligations requiring appropriate protection. Information generated or inferred by AI Technologies about individuals is treated as Personal Information, and you retain all rights described in this Privacy Policy.
We maintain technical and organizational measures to ensure our use of AI Technologies preserves the security and integrity of Personal Information, including human oversight, testing for accuracy, and review of significant AI-generated outputs. We regularly assess and mitigate risks associated with our use of AI Technologies, including monitoring their performance, accuracy, and impact over time.
IX. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy and our Terms of Service at any time. We will notify you of significant changes by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically review this Privacy Policy for updates.
X. CONTACT US
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us by sending an email to support@supermove.com.
Supermove has designated a Privacy Officer responsible for overseeing compliance with data protection laws globally. You may contact our Privacy Officer at support@supermove.com.
This Privacy Policy was last updated on 10/15/25.
Privacy Policy
Supermove (the “Company”) is committed to maintaining robust privacy protections for its users.
Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. For purposes of this Agreement, “Site” refers to the Company’s service which can be accessed at Supermove.com and through our web application at app.supermove.co in which users can view the website and subscribe to and use the “Service,” collectively the “Services.” The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of the Services. By accepting our Privacy Policy and Terms of Use (found here: supermove.com/terms-of-service), you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
I. INFORMATION WE COLLECT
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, phone number, business name and address which you submit to us through the registration process at the Site. We collect information related to your business for the purpose of carrying out the Services. This information includes, but is not limited to: shop name, shop address, tax rate, EPA rate, shop supplies rate, business website, labor rate, quote and invoice footer disclosures. We also collect Personal Information of your customers and their vehicles, including, but not limited to: name, phone number, email address, referral source, address; year, make, model, and type of car or motorcycle, mileage, license plate, vin, mileage, and repair information.
1. Information collected via Technology
The following applies to all Supermove web and mobile applications including but not limited to: Supermove Crew App, Supermove Estimator App, Supermove Office App, and Supermove Customer App.
To activate the Service you do not need to submit any Personal Information other than your name and email address. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Services, we track information provided to us by your browser or by our software application when you view or use the Services, such as the website you came from (known as the "referring URL"), the type of browser you use, a list of all other app packages installed on your device, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user's browser from our servers and are stored on the user's computer hard drive. Sending a cookie to a user's browser enables us to collect Non-Personal information about that user and keep a record of the user's preferences when utilizing our Services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Additionally, we use Stripe as our payments processor, and the Stripe SDK will upload data including phone number and list of installed applications.
Geo-Location Information
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings. In some cases, the Company may utilize location services to collect anonymous GPS coordinates from the Company tablets to detect if a device is in a vehicle or at rest.
2. Information you provide us by registering for an account
In addition to the information provided automatically by your browser when you visit the Site, to become a customer to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your full name, phone number, email address, referral source, mailing address and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.
II. HOW WE USE AND SHARE INFORMATION
Personal Information: Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such for third party integrations. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy. In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
We may send you offers and information related to our Services from which you may opt out via the unsubscribe function in the email. We may also send you important account related information, from which you cannot opt out. Non-Personal Information In general, we use Non-Personal Information to help us improve the Services and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
III. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Services, you acknowledge that you understand and agree to assume these risks.
IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy, or other important account information.
V. CUSTOMER DATA
”Customer Data” means all information processed or stored on the Service by Customer or on Customer’s behalf, as well as any information derived from such information. Customer Data includes, without limitation:
- information provided on the Service
- information provided to Company by customer’s customers or other users or by other third parties; and
- personally identifiable information from such customers, users, or other third parties.
- Access, Use, & Legal Compulsion. Unless it receives Customer’s prior written consent, Company:
- shall not access, process, or otherwise use Customer Data other than as necessary to facilitate the Services;
- shall not give any of its employees access to Customer Data except to the extent that such individual needs access to facilitate performance under this Agreement and is subject to a reasonable written nondisclosure agreement with Company protecting such data, with terms reasonably consistent with those of this Section; and-
- shall not give any third party access to Customer Data. Notwithstanding the foregoing, Company may disclose Customer Data as required by applicable law or by proper legal or governmental authority. Company shall give Customer prompt notice of any such legal or governmental demand and reasonably cooperate with Customer in any effort to seek a protective order or otherwise to contest such required disclosure, at Customer’s expense.
- Customer’s Rights. Customer possesses and retains all right, title, and interest in and to Customer Data, and Company’s use and possession thereof is solely on Customer’s behalf.
VI. LINKS TO OTHER WEBSITES
As part of the Services, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Services. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
VII. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
VIII. CONTACT US
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to support@supermove.com. This Privacy Policy was last updated on 12/29/19.