Moving season is here. Your phone’s ringing off the hook, which means you're also missing calls.

It's happening right now, even as you read this.

If you don’t have 24/7 phone coverage during peak hours, after hours, or when your rep is out sick, you're not just missing calls. 

You’re missing cash.

How Much Money Are We Talking?

Let’s break it down. We’re going to be extremely conservative in this estimate.

In the home services and moving industry, 27% of calls go unanswered*.

• You get 20 inbound calls a day during busy season
  
  
• 27% of those calls go unanswered = 5.4 missed calls/day
  
  
• 50% of those missed calls are qualified leads = 2.7 lost jobs/day
  
  
• Your average job value is $1,200
  
  

Here’s the math:

2.7 lost jobs × $1,200 = $3,240/day lost
$3,240 × 30 days = $97,200 lost in one month

That’s nearly $1 million a year (at least) gone because no one picked up the phone.

Revenue Leakage Calculator

Try our calculator to see how much you’re losing every month:

24/7 Coverage is a Revenue Lifeline

From May to September, moving companies get flooded with inbound calls. That’s no surprise since 60% of Americans prefer to call movers. 

Some owners treat that like a good problem to have. But the top operators (the ones pulling in millions), know that every unanswered call is a booked job somewhere else.

How do you get full coverage?

Hiring more reps sounds like a solution, but it comes at a serious cost:

• Average cost-per-hire is $4,700 (recruiting, background checks, setup)
  
  
• $3,500+/month in wages and benefits for a full-time call handler* (calculated at min. $20/hour)
  
  
• Dozens of hours in training, supervision, and daily management
  
  
• Lost time you should be spending on growth, operations, and closing big-ticket jobs
  
  

You’re paying thousands upfront and thousands every month—and still risking gaps if someone calls out or quits.

The fastest and cost-effective way is to install AI Voice Agents:

Voice agents don’t sleep, don’t call in sick, and don’t get flustered. They pick up 100% of your calls and qualify leads while your competitors are still waiting on voicemail callbacks.

Just days after adding it to their phone line, PDX Movers has been seeing this come to fruition:

Don’t Waste Your Marketing Dollars

You already spend good money on marketing. The average cost per lead in home services like moving is up to $100. Most moving companies spend tens or even hundreds of thousands on marketing alone each month.

Every time your phone rings, that’s a return on ad spend. But when your lines are tied up, or no one answers, you just burned marketing dollars for no return.

Voice agents step in when your team can’t. They take overflow calls, capture the lead, qualify it, and hand it off to your sales team with all the details ready to go. 

All that lost revenue you calculated, gets added back into the bank.

After-Hours = Afterthought?

If your office closes at 5 p.m., you’re sending potential customers straight to voicemail. Or worse, straight to your competitor.

Fewer than 3%* of callers leave a message. That means 97% of after-hour leads vanish the moment your business "closes."

Your leads won’t stop searching once the clock hits 5. They get home, talk to their family, pull out their laptop… and you’re closed.

Voice agents let you stay open 24/7 without hiring a night shift. 

You can update your Google Business Profile’s business hours to always remain open, and rank higher in after-hours searches. 

You’re winning jobs while your competitors are sleeping, aka “closed”.

Speed-to-Lead Wins the Busy Season

This isn’t new. We’ve said it before, and the industry data backs it up: the first mover to respond usually gets the job.

Voice agents guarantee your leads are picked up fast and followed up fast. They pre-qualify leads based on your criteria, flag the high-value ones for your team, and send everything straight to your CRM.

So when your salesperson walks in the next morning, they’re calling warm leads that were vetted while they slept.

Prioritize Top Jobs. Automate the Rest.

Not all leads are equal. Some are $5,000 long-distance relocations. Some are $700 in-town jobs. You want your team spending time on the high-value ones.

Voice agents help triage your lead flow. They ask qualifying questions, identify top-tier jobs, and route them directly to sales. Meanwhile, smaller moves or tire-kickers are logged and followed up automatically.

That means your team works smarter, not harder. It’s not only your close rates that go up, your revenue per job too. 

This Is How You Scale Without Burning Out

Bigger moving companies aren’t just bigger because they have more trucks. They win because they have systems that never sleep.

Voice agents are part of that system. They help you:

• Stop wasting ad dollars on leads that go nowhere
  
  
• Capture every opportunity, even when your team can’t
  
  
• Grow revenue without growing headcount
  
  
• Protect your reputation with quick, consistent responses
  
  
• Stay open longer, book more jobs, and never fall behind
  
  

The Wake-Up Call

If you’re still relying only on your in-house team to field calls, qualify leads, and handle the chaos of the busy season, you’re playing the game on hard mode.

Your competitors are already installing voice agents. They're already booking the jobs you’re missing. And they’re not working longer hours to do it.

Dan the Moving Man was an early adopter of AI Voice Agents and shares his experience scaling sales and booking management overnight.

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* Industry call averages were provided by this source.