The Best Moving Company Software: A Complete Guide [2023-2024]
October 31, 2023
Running a moving company isn’t easy. Not only do you have to focus on the day-to-day, like estimating and managing moves, but you have to contend with macroeconomic factors shaping the industry, like rising costs and labor shortages.
But you know what makes it even harder? Not using the best moving company software and, instead, relying on paper-based processes and legacy systems to manage everything.
With these outdated systems, manual touch points open you up to errors that can cost you lots of money, you waste time on admin work that removes you from areas of your business that are truly going to move the needle, and the entire customer experience is often negatively affected.
That’s why more and more movers are turning to software to help them run, optimize, and grow their businesses.
Need confidence to invest in moving software yourself? Not sure what solution is right for you? Here’s what you need to know.
What is moving company software?
Why invest in all-in-one moving software?
What are the must-have features of the top software solutions for movers?
What is the top software for movers?
How do you get the best results with moving software?
What is moving company software?
Moving software is software designed to help movers manage all the operations involved in running a moving business from a centralized platform. This includes everything from estimating, quoting, and scheduling to dispatching, billing, and reporting.
When talking about the best software for moving companies, we’re referring to software as a service (SaaS) systems. They’re vendor built, hosted in the cloud, and subscription-based. This is in stark contrast to homegrown systems built by moving companies themselves to meet specific needs.
1. Scalability. Commercial moving software is built to scale, supporting your growth while helping you boost revenue, convert leads, and improve margins. You can use it to add more trucks and users as your fleet grows, gain visibility into performance with detailed reporting, and improve the accuracy of financial calculations by eliminating math mistakes caused by everything from mislabeled pricing to missing overnight charges to billing discrepancies.
2. Better customer experience and reputation. It’s no secret that reputation is the lifeblood of any moving business. Moving software helps you manage your reputation in many ways. For instance, you can:
Put a lead form on your site, so prospects can conveniently reach you.
Access a CRM system to capture, track, and manage leads centrally.
Create better digital estimates thanks to automatic weight calculations and virtual surveys.
Use e-signatures to get quotes and documents signed quickly.
Send automated text reminders to customers on move day with a link they can click on to track their truck.
Use a tablet on move day to record data and make the whole experience streamlined and digital.
Collect payments easily, right in the moving app.
3. Save time with better organization. You get tools to save time on daily admin tasks, from digital calendars, digital estimates, and automatic move reminders to bills of lading, inventory sheets, and easy centralized access to business information. Some software can even save you 2-3 hours per day.
4. Improved security and availability. Having paper records and storing data locally has risks: floods can wipe out paper records entirely, and locally stored data can easily be tampered with. SaaS moving software, however, securely stores data in the cloud which provides two distinct advantages: data is managed by the vendor’s security experts and is available anytime, anywhere, and from any device.
Eliminating double entry and paperwork through digitization.
Reducing manual input via automation.
Saving time and reducing administration costs.
Reducing hiring costs through improved efficiencies.
Avoiding costly overtime thanks to more efficient dispatching.
Eliminating math mistakes that can cost you lots of money.
Avoiding the bulky payments of homegrown systems.
“[It’s helped us] save money tremendously. Not that we were looking for software to remove jobs but we've been able to reposition and we’re down four office folks in comparison to where we were when we started and the efficiencies of going from close to 200 end-to-end touches down to single digits because it's all housed in one software has increased our efficiencies tremendously,” says Beau Roskow, Owner and EVP of Naglee Moving & Storage.
6. Easy to use. Homegrown systems often require IT experts to navigate. Moving software, however, can easily be used by anyone—from movers to the back office. Plus, ease of use is the first step towards adoption, which is essential for the success of the system.
7. Great support network. Homegrown systems lack support. A good SaaS solution provides a network of support, offering 24/7 technical support from a dedicated support representative, help center articles, and webinars with industry experts where you can learn about the system.
8. Constant innovation. Unlike homegrown systems, which often become outdated because maintaining them is a huge time and resource investment, SaaS vendors work with you to understand what features and updates you need as your business grows and needs change.
With moving software being such a valuable tool for movers, more and more movers are investing in them—whether they’re switching from a homegrown system, upgrading from a paper-based process, or choosing to invest in a system right as they start their business.
If you’re in a similar boat, it’s easy to get overwhelmed by the many software options available. A good starting point is to find software with the right features.
What are the must-have features of the top software solutions for movers?
Not all software is created equal. If you’re in the market for buying moving software, here are the top features to look out for:
Job scheduling and dispatching capabilities
CRM capabilities for managing customer relationships
Reporting features for making better decisions
A sophisticated billing engine for pricing complex moves
A streamlined estimation process for better estimates
GPS tracking on move day for customer peace of mind
Storage management from a centralized database
Customizable workflows to make your life easier and grow revenue
Task management features to manage your daily workload
Integration options with your existing tech stack
1. Job scheduling and dispatching calendar
While you can use whiteboards to coordinate who will be on which truck and where they’re going on move day, it’s time-consuming and leads to dispatching errors that can cost you jobs and money.
The best moving company software allows you to manage all this directly from a dispatch calendar. It gives you visibility into your crews and their availability so you can assign trucks to jobs that need them and schedule jobs accurately to avoid delays. You can also send automatic text reminders to movers about upcoming jobs. These texts include details about the job, time, and day, so your crew can stay on top of their schedule.
Plus, top moving software provides data to help you improve capacity projections, as Beau Beau Roskow, Vice President of Naglee Moving and Storage, points out: “By viewing the Supermove calendar and seeing how many booked jobs there are per day, we know our max number so we can quickly calculate what’s left from a capacity fill standpoint.”
2. CRM capabilities for managing customer relationships
Moving software lets you capture leads through a lead form on your site (with details like their names and move dates), passes this information directly into the platform for instant quotes, and nurtures leads through the sales process.
You can also see where prospects are in the sales process so you can move them along the funnel to convert them into paying customers. This will usually involve moving customers from a quote pending to quote accepted to confirmation stage, where they sign the agreement.
Here’s what this might look like in action:
3. Reporting features for making data-driven decisions
Good software provides reporting features that allow you to track important data points like top-performing revenue channels, conversion rates, and top sales reps.
Supermove, for instance, offers a variety of reports for better data visualization and interpretation, like a sales funnel report, referral source report, and revenue by truck report. You can even create custom reports.
Here’s an example of a Revenue by Truck report in Supermove:
4. A sophisticated billing engine for pricing complex moves
Pricing moves is a complex process with you having to consider local and state regulations, mileage, fuel price, the number of trucks, and so on.
It’s easy to make math mistakes that can cost you lots of money if you still use pen and paper and spreadsheets that rely on lots of manual data input and calculations. In an industry that already operates on razor-thin margins, this can be all your profits out the window.
Good software will let you price any complicated move quickly and accurately. Simply input the numbers, and the software automatically calculates bills and tariffs, helping you avoid math mistakes.
While any decent software will provide a core set of features to help with pricing, top software is also configurable, providing the flexibility to customize it to work how you want it to. This is crucial as movers often have very different pricing needs. For example, some may only want local moves priced, while others want military and local moves priced.
5. A streamlined estimation process for better estimates
In the past, movers would visit the site, pull out a notepad, jot down the number of rooms, and list all the items in the room that require moving. This takes time and requires double entry as information is usually transferred to a computer later, inevitably leading to errors.
Provides a more streamlined process. Movers can capture move data directly on a tablet and sync it to an app so everyone can access it from any device, anywhere. This helps avoid double entry and math mistakes.
Movers can also access an estimator app to survey the property in advance (in person or virtually), add rooms and items, and specify what items are going or staying. The app then automatically calculates square footage and weight based on standard weight calculations built into the software.
For instance, Supermove lets you send customers a text with a link to instructions on how to photograph and video their home. Movers then use the footage to add rooms or items in the app without visiting the site.
6. GPS tracking on move day
Customers value communication and want reassurance that their goods are safe and on the way. The ability for folks to track where their items are on move day provides this reassurance.
Some software lets you send an automatic text reminder that tells customers you’re en route and includes a link to a live location of your van.
7. Storage management from a centralized database
Movers often store customers’ items in a warehouse but later struggle to find them in preparation for a move or when it’s time to bill because of outdated tracking systems.
Top moving software provides features that allow you to store these items in a centralized database with up-to-date information on where they are. You can even create automated invoices that go out on autopilot to bill for storage.
8. Customizable workflows to automate tasks and save time
Moving companies have unique workflows. Software needs to cater to these workflows by ensuring you can fully configure them on the platform.
Examples include the ability to automate emails like sending job follow-ups and auto-generating tasks. This type of automation also helps you decrease time spent on repetitive tasks and focus on more important things.
Have a look at this explanation of how custom workflows work in Supermove.
9. Task management features to manage daily workload
With movers tackling many tasks daily, it’s easy for some to get buried and forgotten. Forgetting certain tasks, like following up on a lead, can cost you money.
But the best moving software acts like your very own personal diary, providing task management features to help you manage your daily workload so you don’t have to rely on memory.
For instance, you can write a task, like setting a note to call a customer back, set a due date, and mark it off when it’s complete. You can then view all the tasks that need to be completed directly from a dashboard as soon as you log in to the platform.
10. Integration options with your existing tech stack
Any decent system should also simplify your life by integrating with existing moving apps—whether it’s accounting software for movers, a payment processing platform like Stripe, an email app, or a platform likeUniGroup that helps you see your long-distance moves.
Now that you understand what must-have features to look for in software, let’s compare some solutions.
What is the best software for movers?
Not all tools performs the same when it comes to key features and essential criteria every mover should look for when evaluating commercial moving software, like ease-of-use, ongoing support, configurability, and innovation.
The following section compares seven all-in-one platforms specifically designed with movers in mind. We compare them according to key criteria by way of a software comparison table. We also go into more detail with each platform by listing the pros and cons to help you make an informed buying decision.
1. Supermove: A true all-in-one solution. The most configurable, adoptable, and easiest-to-use software on the market
Supermove, a cloud-based solution, provides the most intuitive and configurable software on the market. Working with Supermove is like having a partner in your corner who can customize the product to your liking while providing training and ongoing support from a team of dedicated specialists with industry experience.
The configurability, ease of use, training, and ongoing support are likely why the software is the most deeply adopted moving software on the market, with customers seeing 90%+ adoption rates in just a few months.
Pros of Supermove
A highly configurable system that can grow with your business. The system can be configured to work how you want it to, which is crucial in an industry where companies have vastly different needs. For instance, in Supermove, you can create different billing systems depending on your pricing needs, custom workflows based on specific internal processes, custom documents like bills of lading and valuation coverage, and more!
Easy to use—everyone can use the software, not just techies. Creating workflows, completing basic functions, and moving between tabs is intuitive. Ease of use is vital for two reasons: It ensures a better digital experience for your customers, and it allows for better data capture. Your whole team needs to fully use the software for you to capture the data you need to understand and scale your business.
Dedicated and ongoing customer support from a large team. Supermove has the largest customer experience team in the industry. They also help set you up for success from day one, with a dedicated customer success rep and always-on technical support that can promptly attend to your support requests.
Development speed and innovation that’s ahead of the competition. The team constantly creates new features and updates the product to ensure it operates optimally and is ahead of the technology curve.
Offers robust implementation services like training to ensure movers know how to use the product from the start.
Supports companies with varied move types (local, commercial, interstate, intrastate) and specific, complex pricing rules.
Feature-rich. Supermove offers features designed for movers by movers that covers the full breadth of your business, from lead gen, scheduling, and dispatching to supporting crews in the field, reporting, and analytics.
Cloud-based software so you can access it from anywhere and any device with an internet connection.
Superior reporting capabilities to make data-driven decisions. You can easily access and analyze all your move data for any time period. Supermove is also constantly building new report templates to help you understand the health of your business.
The Supermove subscription also includes access to the Crew App, which is a fully mobile experience designed to work on the job. Below are the features available via the Crew App:
An onsite digital survey tool lets you complete and see surveys in the office at virtually the exact same time. Some other solutions, like Mr. Mover (discussed later), need Techmate to get this done.
Access to digital documents, so no more printing paperwork and collecting, scanning, and updating back into the system. Instead, it’s all done in the same platform in real-time.
Cons of Supermove
Comes with a higher capital investment but justified as an investment in scale, innovation, and partnership.
Out of the box, the available reports may not be to your liking, but you can work with Supermove to create custom ones.
The mobile app is currently only available as a native app for Android. On iOS, the software needs to be accessed through a web browser.
Not an out-of-the-box system. The configurability of Supermove means you need to work with the implementation team to get started.
Annual licensing fee similar to Netflix, based on the number of crews.
2. SmartMoving: An out-of-the-box CRM-focused solution
SmartMoving is an out-of-the-box CRM-focused solution run by a small team with industry experience. While the platform has strong CRM capabilities for sales teams, it lacks customization, ease of use, and ongoing support.
Pros of SmartMoving
Strong CRM capabilities to support your sales team.
A team that’s from the moving industry, so has first-hand experience with the unique challenges movers face.
Standout features include:
A home screen showing revenue reports by salesperson, reports for marketing channels, and the ability to create tasks and follow-ups easily. Much of their focus is on the sales side, and it looks very much like Zoho or standard project management tools.
Robust reporting capabilities.
A storage solution.
Cons of SmartMoving
Limited functionality to improve the efficiency of movers on the job or the overall experience.
An out-of-the-box solution that lacks customization.
A small team makes it challenging to provide hands-on support.
Not easy to use. There are reports from non-technical folk that it’s not a very intuitive system and often takes extra clicks to complete basic functions. Tariffs are often also miscalculated in SmartMoving, leading to costly math mistakes for interstate moves.
The crew app is very difficult to use. The crew leader has to pull from a repository of documents and then get the appropriate documents signed. Because it’s not set up like a workflow, it’s easy for documents to be missed. Training for crew members will take longer because they need to know when certain forms need to be signed.
Adding additional costs is tough and has users jumping to multiple screens to add a supply or labor hours.
Struggles to support non-local move types: commercial, interstate, intrastate. While they claim to support tariffs, the calculations are often miscalculated according to many customers. It’s common for a customer to use SmartMoving for local only and something else for interstate.
Only generates reports for 1 month’s worth of data, so you don’t get month-over-month visibility. During peak season, you need to understand how your business is trending so you can make better decisions on how to grow your business.
Billing limitations outside of hourly/flat rate.
Many crews on SmartMoving end up only leveraging the program in the office and are still not digital in the field.
Pay quarterly or annually for two plans: essential and growth.
3. Movegistics: Cloud-based moving software with a powerful visual estimator but a steep learning curve
Movegistics is feature-rich with a powerful visual estimator and lead grabber.
Features are, however, overshadowed by a longer learning curve and many steps involved in completing certain workflows.
Pros of Movegistics
A portal lets movers’ customers manage estimates online, complete surveys, and view quotes and status updates, improving the customer experience.
Feature-rich with everything from invoicing, payments, a visual estimator, and sales automation to reporting, integrations with moving apps like QuickBooks, and a lead grabber.
Flexible CRM system when wanting to add new elements.
A strong storage management and inventory solution.
Fully customizable according to the user’s needs.
Cons of Movegistics
Many users report slow email support.
A longer learning curve in getting up and running than you may expect.
Many steps in completing certain workflows.
Geared more toward residential moving than commercial moving.
Self-directed onboarding and implementation.
Outsources the support team.
Choose between monthly or annual billing based on the number of users:
Growth plan: $249/month
Enterprise plan: $399/month
Starter: $99/month, billed annually
Growth: $199/month, billed annually
Enterprise: $299/month, billed annually
4. MoveitPro: Web-based software that has strong support but lacks customization
MoveitPro is a web-based tool with a full gamut of features movers need and strong support. However, the software is not intuitive and lacks configurability.
Pros of MoveitPro
A customer portal lets movers’ users log in, update contact and billing information, and see and make changes to their estimates online.
Feature-packed: digital paperwork, dispatching, lead management, collecting payment onsite, storage, and recurring billing.
Pricing is competitive
Excellent support with a call center option and live chat support on the website
Many positive reviews online.
Cons of MoveitPro
A rigid system. It won’t be a good fit if you don’t fit into the exact mold they pitch. For example, estimates are created by tying a time to a particular piece of the inventory (e.g., couch = 15 minutes) and then adding those up to create your estimate. Customers have also complained about how difficult it is to add new items to the inventory.
Complex software. The interface is not intuitive; completing basic tasks in the software requires many clicks, and users can often get lost.
Editing a booked move unbooks the move, making it hard to manage your schedule if changes happen.
Difficult to support multi-day moves from the dispatch screen.
The software can be buggy. For instance, in April 2022, there were reports of email notifications not sending out regularly.
Movers complain that too many steps are involved in adding CPs vs. PBOs from the survey.
Customers are charged for development.
Syncing issues. When you make a change in the office app, it doesn’t sync.
A small support team means they may struggle to handle all support requests promptly if the volume increases.
Not the most customizable software on the market (see Supermove).
Pricing is done by the size of your moving company, not the number of users. A free trial is available.
5. Mr. Mover: Server-based software that’s affordable but outdated
Mr. Mover is the most affordable software on the market and probably always will be. However, it’s server-based, so you cannot use it from any device, anywhere (it’s stored locally on a machine). It’s also outdated and incredibly complex to use.
Take note: Mr. Mover was run by a two-man crew operating out of Florida. They were sold to Move HQ, and the software is not currently being updated or maintained. However, it still handles the moving 101 basics.
Pros of Mr. Mover
Feature-packed with local move support, flat rate (per piece) quoting, truck maintenance, and claims.
Provides access to a chart of how many hours a job will take - with a conservative and a liberal line above what it calculated.
Offers a booking calendar people love, which shows capacity on a monthly view.
The most affordable of all the moving software out there.
Cons of Mr. Mover
Complex software. The UI is outdated compared to more modern moving software, with lots of skipping around as you move from one place to another.
An outdated moving experience with no texting, automated reminders, and digital documents (take note: the software does prepare and prints paperwork)
No support for interstate, intrastate, and other tariffs.
Server-based software. You can’t access the software from anywhere with any device.
No app for onsite surveys for better estimates.
No updates or maintenance is happening.
Mr. Mover pricing
A 7-truck operation can expect to pay around $150/mo.
6. Elromco: Cloud-based software with fantastic long-distance trip planning but poor tariff support
Elromco is cloud-based system with strong support from a dedicated account manager, decent long-distance trip planning, and a customer portal. However, tariff support is poor, with lots of manual calculations required.
Pros of Elromco
Cloud-based software so you can access it from any device.
Support for building websites and SEO marketing.
Strong support from a dedicated account manager, telephone, email, and an online knowledge base.
A comprehensive tool for sales.
Long-distance trip planning is good.
Customer Portal that shows all move details and updates.
Cons of Elromco
No 24/7 support.
No weight option for estimates.
Some users have reported that it’s difficult to use the software on their phone.
Poor tariff support. Many manual calculations need to be done to get the correct numbers.
The initial setup can be taxing.
Professional and enterprise plans, billed monthly and annually:
Professional: $289/month for unlimited users.
Enterprise: $399/month for unlimited users
Professional: $259/month billed yearly for unlimited users
Enterprise: $359/month billed yearly for unlimited users
7. CompuMove: Feature-rich software that’s complex and run by a small team
CompuMove is feature-packed software lacking in usability, reporting features, and support. Support tickets take weeks to be addressed and often go unresolved.
Pros of CompuMove
Feature-rich software handles everything from estimating and accounting to move and warehouse management.
Strong name recognition: the software was first developed in 1984.
Paperwork is printed and prepared for you.
Cloud-based and web-based options.
Email and phone support.
Cons of CompuMove
Not easy to use. Their outdated user interface can be slow and complicated. Completing simple tasks also requires many clicks, which adds time and complexity to your already busy day.
A complex system makes onboarding and training employees difficult, especially at scale.
The team behind the software is small, so regular product updates and support are lacking. It takes the company weeks to address support tickets, and due to their lack of account management and self-serve options, many service requests go unresolved.
Limited reporting features with no data visualization.
No pricing information, but a free trial is available.
How do you get the best results with moving software?
Getting the strong results starts with clearly understanding your requirements and then finding a software vendor that matches those requirements. And to do that, you need to take a structured approach to buying moving software by following these steps:
1. Identity business needs and painful processes. These are usually processes requiring lots of human input. For example, maybe your crews are wasting time onsite writing everything down, only to transfer that information to the computer later. This step will help you find vendors that are a good fit and establish if there’s a strong enough business reason to invest in moving software in the first place.
2. Pinpoint stakeholders and get their buy-in. Identify all stakeholders involved in the software buying process, like end users (e.g., moving crews), subject-matter experts, IT, legal, and finance. Be sure to get their buy-in.
3. Align on budget. Establish the total cost of ownership by reviewing software licensing, hardware, implementation, maintenance, and support costs.
4. Build your business case. Your business case helps justify a software purchase and is often submitted to someone more senior to get the required funding and approval. It includes an executive summary, solution description, financials, timelines, and project organization.
5. Create your vendor list. Do research to find software vendors that, at first glance, satisfy your needs (you will narrow down this list in the next step). Ask for referrals, speak to colleagues, peruse reviews online, and read case studies from happy customers.
6. Evaluate vendors. Assess vendors based on key criteria like whether:
They provide ongoing training and support.
The software is configurable.
They have robust reporting features.
The solution is easy to use.
The vendors are VC- or PE-backed. Companies with VC funding are more innovative.
7. Create a shortlist and request demos. It’s normal to shortlist and evaluate about three vendors to understand what’s available. Book a demo by filling out a form on their site. You’ll usually receive a follow-up email where you’ll be asked some basic questions before going into a more detailed qualification call of why you want software.
8. Make a purchase decision. Choose a vendor based on the demo results and their ability to meet the evaluation criteria.
9. Implement the software. A dedicated account manager will usually be assigned to your account to manage communication and implementation. Be sure to prep your team for change by having a kick-off meeting and creating a project plan with regular check-ins.
Investing in moving software can feel like a giant leap, whether switching from an outdated legacy system or investing in software as you start your business.
Once you’re ready to take the leap, finding the right solution can still feel incredibly daunting without the correct information and process. How do you narrow down your software list? What questions do you ask?
This post aimed to help you overcome these concerns. Not only did it show you how moving software can help your business (whether through cost savings, more money, and a better user experience), but it also listed and compared some of the top moving software platforms according to key criteria so you can make an informed buying decision.
It also showed you how to get the best results from moving software by taking a structured approach to buying software so you end up with the right solution: Software that’s not only easy to use and feature-rich with strong reporting capabilities but also highly customizable, provides ongoing training and support and offers speed and innovation that’s ahead of the competition. Now you're armed with all the information you need to find the perfect software for your moving business.